WARRANTY & RETURN OF GOODS
We are committed to ensuring you are completely satisfied with every purchase with AZ Hair. If for any reason you are not satisfied with any of the products purchased from us, simply return the item to us in its original condition within 7 days of receipt.
Refunds and exchanges are accepted within 7 days of receipt of the order, providing the product is in its original condition and unopened. When returning an item, please make sure the hair is in its original condition and within 7 days of receipt, a refund will be issued with the original delivery cost deducted.
Faulty items must be returned to us within 7 days of receipt. To request a refund or exchange, customers must inform us within 7 days of receipt by post, by email ([email protected]), or send us the exchange/returns form that is included with the order. If you have informed us within 7 days of receipt by post or email, the returned goods need to be received by AZ Hair no later than 15 days of the communication.
We are not liable for any responsibility for products that are returned to us. For your own protection, we recommend that you use a delivery service that can be tracked or that insures you of the value of the goods. Products must not have been opened and still be in their original condition. All packaging must be returned with any return or exchange. We may refuse a refund or exchange if the product has been used or damaged.