Frequently Asked Questions
Q1. Is it 100% human hair Vietnamese?
Answer: Yes, we only supply 100% human hair and we have Virgin Hair & Remy Hair.
Q2. Can I dye the hair?
Answer: Yes, the hair can be dyed as it is human hair. But there is a general rule that hair can be dyed from lighter color to darker color.
And we suggest you ask the professional hairstylist to dye for you, Always try a small strand of hair.
Q3. How long do Hair Extensions last?
Answer: Treat it like your own hair and take very good care of it, then normally it could last longer than 5 years.
Q4. Can they be straightened or curled?
Answer: Yes, you could use a hair straightener or hair curler to style the virgin hair. However, don’t do it too frequently, or the heat will make the hair easily get dry and tangled.
Q5. Does it Shedding or Tangle?
Answer: No shedding whatsoever and straight after you wash as long as you blow-dry. Do not comb or brush the hair extensions while the hair is wet. Make sure the hair is dry and pulled up to keep hair from tangling at night.
Q6. Is there a minimum order quantity?
Answer: Our MOQ is 0.3kg, we will have a special discount for large quantities.
Q7. What are non-Remy hair, Remy hair, and virgin hair?
Answer: Non-Remy hair is collected from the floor of temples and hair salons. Cuticle directions become mixed, causing tangling and matting. To disguise this the hair will go through an acid bath to completely strip the cuticle, similar to relaxing your hair about a dozen times – Remy hair: each bundle Remy hair are from 3-4 difference people mixed together, but all Remy hair bundle are the same cuticle direction – Virgin hair is hair from only one girl, cuticle aligned.
Q8. How to wash my hair?
Step 1: Detangle hair gently before washing. Comb your hair extensions with a spacious wired comb.
Step 2: With warm water gently wet the extensions. Put shampoo (Light Color Shampoo No Purple Shampoo) with low or absolutely no sulfates on them.
Step 3: Rinse out the shampoo. Apply conditioner. For tape in hair extensions, don’t put conditioner on the tapes, which may cause the tapes to fall out easily. Once you’ve rinsed out the conditioner and they’ve dried, comb through the extensions so they’re not tangled.
Step 4: You can leave the extensions out in the air to dry.
Step 5: Do Not Rub or Twist hair when you wash them. Crush straight hair in a downward motion starting with the ends, work your way up to the roots.
Step 6: Hair may tangle if general care directions are not followed properly.
Q9. What is single drawn, double drawn, or super double drawn?
Answer: They’re all our qualities and the difference among them is the amount of short hair mixed inside the bundles
– Super double-drawn human hair is the thickest hair. It has approx almost the amount of hair strands that are in the same length. However, the making process is more sophisticated. Hence, the price of super double-drawn hair is higher than the others.
– Double-drawn hair contains a medium of hair at the same length. It delivers a natural look and thicker ends.
– Single Drawn hair: the hair extensions contain multiple lengths of hair, which will make the hair become thickest at the top of the hair, tapers at the middle, and is thin on the ends.
Q10. Where is the product shipped from? What is the cost of shipping?
Answer: All our products are shipped from Vietnam. We ship orders using DHL, UPS, EMS, FedEx …. We do offer expedited shipping at the cost of customers’ expense and estimated delivery costs/time vary depending on which kind of service is chosen, the weight of the package, and delivery destination.
Q11. How to pay for my order?
Answer: When you complete your order, you can pay for your order by Western Union, Money Gram, or PayPal, a +5% extra charge will be applied to your order price if you choose PayPal. Once the payment is completed, we will inform you as soon as possible.